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Refund Policy
We want you to have confidence when purchasing Elephanta. This policy explains when and how a refund may be requested.
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Effective Date: 01 January 2022
Welcome to Elephanta. This Refund Policy explains the terms applicable to refunds for Elephanta licenses, Elementor addons, plugins, products, and related services.
By purchasing or using an Elephanta product or license, you acknowledge and agree to the refund conditions outlined below.
1. Refund Eligibility
- We want you to be satisfied with Elephanta products. If you experience a technical issue that prevents the product from functioning as described, please contact our support team first so we can assist you in resolving the issue.
- A refund may be considered when the issue cannot be resolved by our support team and the request meets the eligibility requirements of this Refund Policy.
2. Non-Refundable Situations
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Refunds may not be provided if:
- You change your mind after purchasing the product.
- You no longer need or want the plugin.
- The product is incompatible with third-party themes, plugins, or custom code not officially supported by Elephanta.
- You purchased the product by mistake.
- You refuse to provide sufficient information for our team to investigate a reported issue.
- Your license has been suspended or terminated due to a violation of our Terms & Conditions.
3. Subscription Renewals
- If your Elephanta license includes automatic renewal, the applicable subscription fee may be charged at the beginning of each renewal period.
- Users are responsible for cancelling automatic renewal before the applicable renewal date if they do not wish to continue their subscription.
4. Refund Requests
- To request a refund, please contact our support team with your order details, license information, and the reason for your request.
- Each eligible refund request will be reviewed individually.
5. Refund Processing
- Once a refund is approved, it will be processed through the original payment method. The time required for the refunded amount to appear may vary depending on your bank or payment provider.
6. Policy Changes
- Elephanta reserves the right to modify or update this Refund Policy when necessary. Any changes will become effective once the updated policy is published on our website.
7. Contact Us
- If you have any questions regarding this Refund Policy, please contact the Elephanta support team through the contact information available on our website.